Shipping Policy
Shipping Policy
Thank you for shopping with us! We want to ensure that you have a smooth and convenient shopping experience, so here is everything you need to know about our shipping process.
Processing Time
- All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
- Please allow up to 24 hours for your order to be updated with tracking information once it’s shipped.
Shipping Methods & Delivery Times
We offer several shipping options to meet your needs. Below are the standard delivery estimates:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free for orders over $50 |
| Expedited Shipping | 2–3 business days | $7.99 |
| Next-Day Shipping | 1 business day | $19.99 |
Note: Delivery times are estimates and may vary depending on location and external factors such as weather or carrier delays.
International Shipping
- We currently offer international shipping to the following countries: [list of countries].
- International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order has been shipped, you will receive an email notification with your tracking number. You can track your order through the carrier’s website or our order tracking page.
Shipping Restrictions
- We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. Please ensure that your shipping address is correct when placing your order.
- If there are any issues with shipping to your address, we will reach out to you to resolve the matter.
Shipping Costs
- We offer free standard shipping on orders over $50 within the U.S. For orders under $50, a standard shipping fee will apply.
- Expedited and Next-Day Shipping are available at additional costs, as outlined above.
Undelivered or Lost Packages
- We are not responsible for any lost or stolen packages once they have been marked as delivered by the carrier.
- If you suspect your package is lost, please contact the carrier directly using the tracking number provided. If your package has been returned to us due to an incorrect address, you will be responsible for any re-shipping costs.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assist with a return or replacement.
Address Changes
- If you need to change your shipping address after placing an order, please contact us immediately. We cannot guarantee address changes once the order has been shipped, but we will do our best to accommodate your request.
Need Help?
If you have any questions about our shipping policies or need further assistance, please reach out to our customer service team at Pures09@outlook.com. We're here to help!
Thank you for choosing Comfort Necessities!